Our values and behaviours
Our values and behaviours apply to everyone here at mhs.
Our purpose
Some organisations have a vision and mission – we have an ultimate ambition.
Our ultimate ambition is to help end the housing crisis in North Kent by providing safe and sustainable homes.
This ambition is underpinned by our belief that decent housing should be a basic human right.
We do what we do because everyone should have a decent home.
As a leading housing charity we have a responsibility to use our resources effectively to tackle
the housing crisis, to help those in housing need and provide safe and sustainable homes.
We know our actions have a massive impact on the wellbeing and life chances of our
customers. This is why we‘ll never lose sight of our purpose.
Our values and behaviours
Our success depends on everyone demonstrating our values and behaviours everyday. We use our Leadership Behaviours every day; in our recruitment, appraisals and when we’re deciding on the best approach to solving a problem. It’s just one of the things that makes us special.
Our PRIDE values
Our PRIDE values guide how we behave and operate:
- Pride – we have pride in the job we do and pride in the organisation. We are all one team. We are all ambassadors for #teammhs.
- Respect – we treat our customers and each other with respect.
- Inclusion – We are an inclusive organisation; we celebrate diversity & want colleagues to bring their whole self to work. We know this diversity brings creative advantage and innovation.
- Driven – we have a ‘can do’ attitude; we adopt a positive, optimistic and proactive approach to all situations. We strive to be the best we can.
- Empathy – we care about people. We listen & seek to understand the experiences, feelings and wishes of other people. We always try to do the ‘right thing’.
Our behaviours
Has a relentless focus
A great mhs colleague is focused on producing results. They deliver their goals and live our values. They understand the mhs culture and know it’s essential for everyone who works here.
Is passionate about customers
Changing the relationship we have with customers to encourage independence and support those most in need. Helping to remove the stigma associated with social housing.
Works together – team mhs
Working together with colleagues and partners, for the benefit of team mhs.
Learns and is curious
Is curious about innovation in all areas, challenges old ways of working (and helps others do the same), embraces new ways of working and suggests innovative ideas for improvements.
Thinks of the ‘big picture’
The ability to see the big picture, think creatively for the longer term (beyond your own team) for the good of team mhs.
Embraces change
Helping mhs transform from ‘the inside out’ so we can do more to achieve our ultimate ambition. Motivates and energises colleagues so we’re all moving in the same direction.
Is a leader
Everyone is a leader, regardless of their job role. We believe that everyone has the potential to inspire, motivate and encourage others.
Celebrates success and nurtures talent
Positively encourages colleagues to develop, empowers people, demonstrates trust and collaborates as team mhs.