Executive Director - Customer

Description

mhs homes is a high-performing, community-focused housing provider, committed to delivering safe, secure and affordable homes as a stepping stone to a better future. We believe everyone deserves a decent home, and our ambition is to help end the housing crisis in North Kent by keeping the customer voice at the heart of everything we do.

As we move to become a more modern organisation, responding to the needs of our customers, we are now seeking an exceptional Executive Director of Customer to lead and evolve our customer offer. This is a strategic role for a bold, people-focused leader who can inspire teams, champion customer excellence, and embed a culture of genuine engagement across the organisation. You will get under the skin of some of our tough operating environments, working with your team, to be solutions focussed and drive a high-performance culture. You will also work closely with our Executive Team, specifically as a key voice of the customer to our new Executive Director of Technology & Transformation to deliver agile, digitally enabled services.

You will bring a strong track record in strategic housing management and customer experience, with the ability to lead complex change programmes and improve performance. You will be a confident communicator, a collaborative leader, and a strategic advisor to the Board. Your emotional intelligence, resilience and values-led approach will help foster innovation, inclusion and continuous improvement.

This is a unique opportunity to shape the future of customer services at mhs homes, ensuring that lived experience informs every decision and that our services are intuitive and inclusive. If you are an ambitious leader looking for your first executive role, or an executive ready candidate who wants to deliver impactful change in a new environment, we’d love to hear from you.

For an informal, confidential discussion, please contact:
Rosie Gunn – 07964 841 007
Sandra Jones – 07826 404 091
Ellie Masters-Gregory – 07867 455 223

Closing date: Monday 15th September  2025 (9:00am)

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